If something isn't working the way it should, or you simply have a question about your account, we want to hear from you. The details for reaching us are listed on this page — please use whichever channel suits you best, and we'll deal with your message directly.

What to include when you write to us

The single biggest reason a support exchange takes more than one message is missing information. Before you send anything, make sure you include your registered username or the email address on your account, a clear description of what happened, and — where relevant — the date and time of the event, the game or payment method involved, and any transaction or round ID you can see in your account history. With those details in front of us, we can usually look into the issue and come back to you with a proper answer in a single reply rather than asking follow-up questions.

If your query is about a withdrawal, it also helps to confirm which payment method you used and the amount requested. If it concerns a bonus, let us know which promotion you're referring to and where you are in the wagering process. The more specific you are, the quicker we can move.

Complaints and responsible gambling requests

A standard query — a question about a game, a payment, or your account settings — is handled by the support team directly. A formal complaint is different. If you feel that a decision we've made is unfair, or that your issue has not been resolved after going through normal support, you have the right to escalate. In that case, put your complaint in writing through the contact channel listed on this page and mark it clearly as a formal complaint. We will acknowledge it and handle it through our internal complaints process. If the matter remains unresolved after that, you have the option to refer it to the relevant external dispute resolution body under our Curaçao eGaming licence.

Requests relating to deposit limits, cooling-off periods, or self-exclusion are treated as a priority. We take responsible gambling seriously, and these requests are not subject to delays or waiting periods for administrative reasons. If you need to reduce your deposit limit, take a break, or exclude yourself from the site, contact us through any of the channels listed here and state your request clearly. We will act on it promptly. Players in the UK are fully supported when making these requests, and there are no restrictions on reaching out to us from a UK location.

One final point on security: we will never ask you for your password, your full payment card number, or your PIN through email or chat. If anyone contacts you claiming to be from Woolbet and asks for those details, do not respond — contact us immediately through the official channels on this page so we can investigate. Protecting your account is a shared responsibility, and we will always do our part.